Refund & Cancellation Policy

# REFUND & CANCELLATION POLICY Last Updated: 20.05.2026 # 1. INTRODUCTION This Refund & Cancellation Policy explains the rules, conditions, and procedures regarding subscriptions, cancellations, billing, refunds, and digital services provided through the Noya Flow platform available at: https://noyaflow.app This Policy should be read together with the Terms of Service and Privacy Policy. By subscribing to or using the platform, users acknowledge and accept this Refund & Cancellation Policy. # 2. FREE AND PAID SERVICES The platform may offer both free and paid subscription plans. Free plans may include limited access to certain platform features, including but not limited to: - limited land size support, - limited generate credits, - limited exports, - manual editing tools, - and community access. Paid subscription plans may provide expanded or unlimited access to platform features and premium services. The Seller reserves the right to modify, introduce, remove, or update subscription plans, usage limitations, features, pricing structures, or platform offerings at any time. # 3. SUBSCRIPTIONS AND BILLING Paid subscriptions may be offered on a recurring basis, including monthly or annual billing cycles. By purchasing a subscription, the user authorizes recurring billing for the selected subscription period unless cancelled before the next renewal date. Subscription fees are charged in advance for the applicable billing period. Users are responsible for maintaining valid and up-to-date payment information. Failure to complete payment or unsuccessful billing attempts may result in: - suspension of premium features, - restricted access, - subscription cancellation, - or downgrade to the free plan. # 4. CANCELLATION OF SUBSCRIPTIONS Users may cancel their subscription at any time through their account settings or other available subscription management methods. Cancellation prevents future automatic renewals but does not immediately terminate access to paid features. Unless otherwise required by applicable law: - paid subscriptions remain active until the end of the current billing period, - subscription fees already paid are non-refundable, - and no prorated refunds are provided for partially used subscription periods. At the end of the active subscription period, the account may automatically downgrade to the free version of the platform. # 5. FREE PLAN LIMITATIONS Free plans may include usage limitations including, but not limited to: - monthly generate limits, - monthly export limits, - land size restrictions, - reduced feature access, - or other platform limitations. Usage limits and free plan features may be modified by the Seller at any time. Generate credits, exports, or similar usage-based limitations associated with free plans may reset periodically according to the applicable usage cycle determined by the platform. Unused credits or usage allowances generally do not roll over to future periods unless explicitly stated otherwise. # 6. DIGITAL SERVICES AND REFUNDS The platform provides digital services and software-based functionality that may become accessible immediately after subscription purchase or account activation. Due to the nature of digital services, generated outputs, and instantly accessible platform functionality: - refunds are generally not provided after access to paid services has begun, - partially used subscription periods are non-refundable, - and completed billing periods are non-refundable, except where otherwise required under applicable consumer protection laws. The Seller may, at its sole discretion, issue refunds, credits, or account adjustments in exceptional circumstances including: - duplicate charges, - technical billing errors, - unauthorized transactions verified by the Seller, - or other extraordinary situations deemed appropriate by the Seller. # 7. ABUSE, FRAUD, AND MISUSE The Seller reserves the right to: - suspend accounts, - restrict platform access, - revoke promotional offers, - remove usage privileges, - or terminate subscriptions where fraud, abuse, manipulation, excessive exploitation of free services, unauthorized automation, payment abuse, or violations of the Terms of Service are reasonably suspected. Refund requests associated with abusive, fraudulent, or unauthorized activity may be denied. # 8. CHANGES TO THIS POLICY The Seller reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time in order to: - reflect platform changes, - modify subscription structures, - comply with legal obligations, - improve transparency, - or address operational requirements. Updated versions may be published on the Website together with an updated “Last Updated” date. Continued use of the platform after updated versions become effective may constitute acknowledgment of the revised Policy. # 9. CONTACT INFORMATION For questions or requests regarding subscriptions, cancellations, billing, or refunds, users may contact: Noya Plastik Fidancılık İnşaat Sanayi Ticaret Limited Şirketi Address: İsmetpaşa Mahallesi İzmit Yolu Üzeri No:40 Merkez/Yalova, Türkiye Email: info@noyaflow.com Website: https://noyaflow.app